01
Select wreath
Browse and choose from the available arrangements.
Each order carries a considerable amount of information — the message on the wreath, delivery details, and donations to different foundations. We turned that conversation into one structured order.
Customers have to provide information piece by piece, while admins need to go back through conversations to find and verify the details. As the amount of information increases, so does the chance of confusion and missing data.
When a conversation is used as both a communication channel and an order management system, important information can easily get buried in the chat. The more orders there are, the harder it becomes to manage.
We designed a LIFF Order Application within LINE OA, transforming the ordering experience from a conversation-based process into a structured order flow. Customers don't need to leave LINE to complete their order.
Browse and choose from the available arrangements.
Message, delivery location, and donation information — all in one form.
Review everything, then send it back into the chat.
The order summary is sent directly into the LINE chat, giving admins a clear reference without searching through the conversation.